1. Introduction

Vietnam Travel & Tours ("we," "us," or "our") is committed to protecting the privacy and security of the personal data of our clients and website visitors. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through our website and services.

2. Information We Collect

We collect information that serves to identify you as an individual ("Personal Identifiable Information" or "PII") and other non-identifying technical data. This may include, but is not limited to:

• Full name and contact details (email address, telephone number, mailing address).
• Passport and identification details for booking and permit requirements.
• Financial information for transaction processing and secure payment.
• Technical data: IP address, browser type, device information, and usage patterns collected via cookies.

3. Purpose of Data Processing

Your data is processed strictly for the following purposes:

• To facilitate tour bookings, itinerary management, and customer support.
• To comply with local regulatory and legal requirements in Vietnam.
• To improve our service offerings through analysis of usage trends and feedback.
• To provide administrative notifications and updates regarding your scheduled journeys.
• For marketing purposes, provided you have granted explicit consent.

4. Data Security and Safeguards

We implement industry-standard physical, technical, and organizational measures to protect your personal data against unauthorized access, loss, or alteration. All financial transactions are conducted through secure, encrypted gateways (SSL/TLS).

5. Disclosure to Third Parties

Vietnam Travel & Tours does not sell or lease your personal information to third parties. We may disclose information only to:

• Authorized service providers (hotels, transport operators, guides) essential for fulfilling your travel contract.
• Legal authorities if required by law or to protect our rights and property.

6. Your Rights

Under applicable data protection laws, you maintain the right to access, rectify, or request the deletion of your personal data held by us. You may also withdraw consent for marketing communications at any time by contacting our support team.

7. Cookie Policy

Our website utilizes cookies to enhance user experience and analyze traffic. You may configure your browser settings to refuse cookies; however, this may limit the functionality of certain features on our platform.